FAQ

 

Significance of AUDEAMUS?

Latin word for “May we Dare”, philosophy behind it … May we dare to get out of isolation, May we dare to ask for help, May we dare to get better, etc … AUDEAMUS is pronounced like: Ow-day-AH-mooosss

Why a Shield? — Providing protection, protection from unpleasant experiences.

Why the white colour? — White represents: an inherently positive colour, is associated with purity, light, goodness, illumination, understanding, cleanliness, faith, beginnings, sterility, spirituality, possibility, humility, sincerity, softness,  safety and security.

Why a Labrador Dog? — It’s a Canadian dog, specifically from Newfoundland. Labrador's temperament has a kind, pleasant, outgoing and tractable nature.

Why a red Star of Life Symbol? — The red star of life symbol is widely used as red - traditionally used as the colour of warning for a medical condition.

Considerations about Service Dog Providers?

Medical Service Dogs?

Need for a Medical Service Dogs?

What is the significance of AUDEAMUS?

1.One of the most commonly asked questions is, “when is my Service Dog in Training ready for public access?” While that’s a question only you or your Service Dog Team’s trainer can answer;

 

2.Second most commonly asked question by businesses is, “how can I recognize if it’s a real Service Dog?”  

 

3.To answer both of these questions, here are 5 optimal public access skills every Service Dog or Service Dog in Training needs to know before beginning public access work;

 

4.Public Access Skills 

 

Note:Introduce public access skills in small doses, and always reinforce handler focus!

 

a.UNDER / DOWN / PLACE — WAIT

 

i.A rock-solid DOWN / PLACE — WAIT is the foundation of many Service Dogs’ work in public.  While there may be brief pauses of task work, many Service Dogs are expected to quietly relax near their User/Handler, under a desk or on a bed until they’re expressly needed. A Service Dog needs the ability to quietly calm down in any environment without being intrusive, and a DOWN / PLACE — WAIT is usually the default method for most User/Handlers and trainers. Service Dogs aren’t robots, and some shifting is to be expected, especially if your Service Dog or SDiT is place trained to a mat (or User/Handler’s coat) for placement. That being said, most Service Dogs need to be able to quietly rest for 1 or more hours at a time, which is the length of an average mental health appointment, college class or time spent working without a break.

 

Note:UNDER / DOWN / PLACE — WAIT often blends to the point of being homogenous.

 

ii.UNDER / DOWN / PLACE — WAIT training begins early, with reinforcement for calm, quiet behaviour. Formal “stays” are unnecessary and irrelevant (ref), but many User/Handlers have success with it gradually lengthening and rewarding the amount of time their dog spends in one place;

 

iii.“UNDER” is a behaviour that consists of your Service Dog or Service Dog in Training moving fully under a table, bench or chair on cue, with his/her body and tail fully tucked beneath the object or your legs as much as if feasibly possible, size depending. The purpose of this public access skill is to prevent your Service Dog from being an obstruction, to facilitate or ease travel (such as on a bus, plane or train) and to help your canine assistant be unobtrusive while in public areas.  One of the biggest compliments a Service Dog User/Handler or trainer can receive is, “I didn’t even know a dog was there!”

 

iv.To begin teaching UNDER it’s helpful to utilize a crate (if the dog is crate trained and used to it) or low table, like a coffee or end table.  Lure your Service Dog in Training under the table, from one side to the other, and tell them to DOWN.               

 

v.“UNDER / DOWN / PLACE — WAIT” should be built into your Service Dog in Training’s “UNDER”, and your Service Dog in Training should remain “UNDER” until he/she’s released, just like a “stay”;

 

b.Leave It

 

i.“LEAVE IT” means “disregard entirely and do not engage in any way, shape, form or fashion.” It’s vital not only for your Service Dog in Training’s safety, but also for basic public access manners. “LEAVE IT” can be used to discourage inappropriate sniffing, being overly social with another person or dog, picking up food off the floor, or engaging with distractions. It’s important that “LEAVE IT” be properly practiced and reinforced with a various distractions before trying to use the command in new places, as dogs don’t generalize behaviours or concepts well;

 

ii.There are many methods of teaching LEAVE IT, but one way to begin involves offering your dog praise for redirecting from a distraction to you. When you notice your Service Dog or Service Dog in Training starting to automatically offer eye contact when faced with a distraction, you can add a verbal cue, GOOD Girl or Boy;

 

c.Heeling or Loose Leash Walking — “SLOW”

 

i.Regardless of what you call it, the ability for your Service Dog in Training or Service Dog to be in public without dragging you, straining at the leash, coughing, choking, trying to get to distractions, etc is vital. No dog is perfect, and like any skill, loose leash walking is perfected via practice. This part of the public access skills actually involves many pieces: ignoring distractions, being focused on the User/Handler, impulse control, being responsive to direction changes, etc. Service Dogs need to be able to walk for several minutes at a time, focused on their User/Handler or trainer, able to ignore distractions, before starting work in public.

 

 

Note:that doesn’t mean they’re perfect. That means they have the basic skills necessary to redirect to the User/Handler in the face of distraction, even if it requires verbal cueing, luring with occasional treat, an assistive training device or other method of securing your Service Dog in Training’s attention and focus, like backing away from the distraction until your Service Dog in Training is again able to focus on you and move with you. The point of this public access skill is that you shouldn’t have to fight your Service Dog in Training for attention. Before working in public, you and your SDiT/Service Dog need to have already figured out how to proof distractions, redirect focus and reward sustained focus.  With time, this focus exercise turns into effortless loose leash walking, but everyone starts somewhere;

 

 

d.House Training

 

i.This public access skill is non-negotiable. Your Service Dog must be house trained, and your Service Dog in Training, if young, must be housebroken to a schedule with regular opportunities to go outside so good habits are built. Your Service Dog in Training needs to be accident free and offer a clear indication that you, the User/Handler or trainer, can read, when they need to go outside;

 

ii.House training is one of the few directly stated points in the Canadian Service Dog Regulations that can allow a business to remove your Service Dog from the premises, so make sure your Service Dog in Training is ready for an outing before beginning it;

 

 

 

 

 

 

e.Final Considerations

 

i.Many people will ask, “How can I prepare my dog for public access without working them in public?” What’s important to realize is that your service dog in training needs basic obedience skills before working in public, so that you guys can focus on the public-specific behaviours, manners and training without worrying about basic manners and skills. The skills above (SLOW, DOWN, WAIT, etc) form the foundation of public access training, and they can be practiced at home and polished so that when you get in public, you already have the competence and confidence to not have to worry about fighting over food, basic distractions or WAITs.

 

ii.Do they need to be perfect? Absolutely not, like us, perfection doesn’t come about. Even very young puppies can go on short, 10-15 minute outings where they work one age specific exercises, like, remaining sitting with the User/Handler when someone walks by. It’s all about proper foundation and reinforcing, but it’s best to figure out the basics out of the public eye.

 

As extracted from Canada’s Service Dog Regulations (ref), there are two main instances cited in the law where a business may exclude a Service Dog if:

 

a.The Service Dog is out of control and the User/Handler isn’t doing anything about it;

 

b.The Service Dog isn’t housebroken and urinates or defecates inappropriately in private and public access areas;

 

 

5.If a Service Dog Team is asked to leave due to the dog’s behaviour, the business must provide the unaccompanied User/Handler the opportunity to obtain goods or services. Only the dog can be excluded from the premises. If a dog’s behaviour infringes on the ability of other patrons to enjoy a safe, routine experience similar to one they would experience without a Service Dog on-site, then a business may be perfectly within their right legally to ask the team to leave. Before making that determination, though, check out the lists below detailing what Service Dogs in public should do and what Service Dogs in public shouldn’t do.

 

Note:ref:1b.Accidents may happen depending on the situation (i.e. Dog is runs, international flight), but if it becomes a deliberate practice from the dog or negligence from the User/Handler.  With regards to the public access certification, it will be suspended until further investigation will determine the outcome.

 

 

6.Service Dogs in Public Should:

 

a.Focus on their User/Handler at all times unless doing trained task work;

 

b.Possess a stable, even temperament without aggression, reactivity (fear) or anxiety of any kind;

 

c.Walk nicely on a leash without pulling, straining, lunging, lagging, circling or forging, unless the dog’s task work requires tension on the leash, and the pulling is a trained behaviour with a purpose;

 

d.Remain quietly by their User/Handler’s side when their User/Handler stops without wandering or losing focus;

 

e.Lay quietly under the table or beside their User/Handler’s chair without getting up or moving around excessively. Changing positions is fine; outright breaking stays to respond or engage with distractions or to wander off is not;

 

f.Ignore any distractions;

 

g.Be quiet at all times unless performing specific, trained task work. Outside of trained and necessary task work, there should be NO other vocalization, including, but not limited to, whining, grumbling, wooing, barking, growling, whimpering or other noise. Unless working, Service Dogs should be seen by the public and not heard;

 

h.Appear professional, well-groomed and well-taken care of. Your Service Dog is a representative of both you and the Service Dog community. The Service Dog should always leave everyone he/she comes in contact with with excellent impressions;

 

i.Keep his or her nose to his or her self at all times, even if there are food, products or other interesting things readily accessible. Sniffing people, objects or food is not only rude, it’s a possible health hazard. Exceptions to this rule include Allergen Alert Dogs or other Service Dogs who rely on their nose to perform their work. However, the Service Dog’s sniffing should be directly related to task work and not random or merely “exploring;”

 

j.Respond quickly and readily to the User/Handler’s commands, cues or directions. Service Dogs should give off the appearance to anyone watching that they are highly trained and that they completely understand what’s being asked of them. Service Dogs should possess outstanding obedience skills and above-average manners and both should be readily apparent. A Service Dog’s demeanour, training and behaviour should, without question, differentiate them from all but the Master Elite Out of this World-trained pet dogs;

 

k.Be able to do pertinent task work to mitigate their User/Handler’s disability. In order to be considered a “Service Dog” under Canadian law, a dog must be partnered with an individual (User/Handler) with a disability AND perform specific, trained tasks to mitigate a disability(ies).  Task work is not optional. If a dog doesn’t perform task work, he/she’s not a Service Dog – he/she’s an Emotional Support Dog and he/she doesn’t belong in public.

 

 

7.Service Dogs in Public Should NOT:

 

 

a.Urinate or defecate inappropriately. If a dog isn’t house trained, he/she doesn’t belong in public, Service Dog or not. For younger Service Dogs in Training, outings should be short enough to provide plenty of opportunities to make trips outside. “Accidents” are one of the few reasons a business can exclude a Service Dog Team and there are no excuses for having a Service Dog who isn’t house trained. On very, very, very, very rare occasions, a Service Dog may truly be sick or have an upset belly and an accident is unavoidable, but those occurrences are definitely an exception and not to be expected from Service Dogs;

 

b.Whine, bark, grumble, growl or make other noises. An exception may be if the whining is an alert, such as to notify a User/Handler who is experiencing a panic attack or a drop in blood sugar;

 

c.Pick food or objects up off the floor or steal (or even show much interest in) food or items that are sitting out. Exceptions to the “picking objects up off the floor” rule include dogs who retrieve dropped items for their User/Handlers or who are otherwise doing trained task work. In general, though, Service Dogs should NOT interact with distractions or any kind unless cued to or otherwise working;

 

d.Sniff staff members, patrons, floors, tables, counters, surfaces, products, shelving or anything else unless the Service Dog is performing specific, trained task work, such as detecting allergens or other substances dangerous to their User/Handler;

 

e.Drag or pull their User/Handler for any reason, unless the dog is performing specific mobility-related task work for their User/Handler as evidenced by the presence of a brace mobility support harness, other task-related gear or wheelchair assistance harness. A Service Dog’s behaviour should never appear “out of control,” and there’s a huge difference between a Service Dog providing counter-balance for their User/Handler by leaning into a harness and a dog who is simply dashing here and there and yanking their User/Handler towards distractions;

 

f.Wander or move widely out of heel position unless cued to by their User/Handler. While Service Dogs aren’t robots and can’t be expected to maintain exact heel position at all times, neither should they range widely enough to infringe on the space, movement or rights of other patrons or SDTms. Service Dogs should be responsive to their User/Handler’s movements and focused enough to readily move with him/her without significant lags or delay. Service Dogs should not be so engaged or engrossed with the surrounding environment or distractions that they give the appearance of wandering, daydreaming, ignoring or of just being generally untrained;

 

g.Breaking the WAIT / PLACE “stay” or other fixed-position behaviours to investigate distractions, explore or other move around. Exceptions include Service Dogs who must perform task work that requires them to take the initiative to respond to their User/Handler’s disability regardless of location or position or to RETRIEVE ALERT, ASSISTANCE, MOBILITY, MEDICATION OR GET HELP. The Service Dog’s decision to break position or disobey a WAIT / PLACE should be a DIRECT result of specific, trained task work. Again, there’s a huge difference between a dog who gets up because they’re bored or distracted and a Service Dog who’s obviously alerting or responding to their User/Handler’s disability;

 

h.Be Aggressive, Afraid, Anxious or Agitated (A4) in any way, shape, form or fashion. A Service Dog should never make anyone interacting with him/her - nervous or afraid because of her direct behaviour. Some people are afraid of dogs or intimidated by large, dark or certain breeds of dogs, but a Service Dog’s actions should NEVER contribute to that fear. Dogs who are anxious, on edge, reactive, fearful or aggressive in ANY way do not belong in public and especially not as a Service Dog representative;

 

i.Stink, smell or appear unkempt / un-groomed in any way;

 

j.Engage with other dogs, people, children or distractions unless allowed to do so by their human partner (User/Handler). The key here is “allowed to do so by their human.” There’s nothing wrong with allowing a Service Dog to greet a friendly child or dog if the User/Handler is comfortable with it, but it should be the User/Handler’s decision and choice, not the Service Dog’s. A Service Dog should not appear overly excited, unfocused, distracted, overstimulated or otherwise out of control. There’s no defined line in the sand on this one, but it’s easy to know once you see it;

 

k.Jump, scratch, mouth or exhibit other “out of control” behaviour. A Service Dog should NEVER exhibit unwanted behaviour (rude, ill-mannered, untrained, or behaviours that are considered inappropriate or nuisances). They should NEVER infringe on other patron’s personal space in a way that appears untrained or impolite. This includes laying their head on stranger’s knees, licking hands while passing by, or leaning against the legs of the person standing next in line. It’s not “cute,” regardless of whether or not the other person provides assurances they’re “ok with it.” A Service Dog should NEVER engage in any behaviour or activity that could potentially be hurtful, harmful, leave a bad taste in someone’s mouth or cause the User/Handler to have to apologize to the recipient;

 

8.If you’re out in public and you see a “Service Dog” engaging in “should not do” unwanted behaviours and it’s readily obvious the dog in question is just generally ill-mannered or not well-trained, ask to quietly speak to a manager. Let the manager know that while federal law does require them to permit access for all Service Dog teams, they’re not required to deal with dogs who aren’t ready for public access yet, and that federal law allows them to quietly ask the User/Handler to remove the dog from the premise. Don’t challenge the team directly, but by letting the manager know federal law protects their business’ and patron’s rights to not be molested or subjected to poorly behaved Service Dogs, you’ll be paving the way towards better access rights for well-trained Service Dog teams;

 

9.When business owners know they have a recourse for dealing with Service Dogs who, due to their temperament, manners or lack of training, obviously shouldn’t be working in public, there’s less backlash from negative encounters with dogs showcasing unacceptable behaviour. Many business owners fear excluding a poorly-behaved team due to the “must provide access, period, or you’re breaking the law” statements touted by those who drag their substandard dogs around with them in public, and with every instance their business, clients or sense of control suffers due to a bad experience, the more all teams, even well-trained and professional ones, will encounter access challenges and issues. By providing the manager with the real facts concerning Service Dog access rights, you’re empowering him or her to respond appropriately to those individuals and dogs who negatively impact or affect the Service Dog community as a whole and who cause major problems and issues for any and all real teams to follow in their wake (LP on Disability Laws);

 

10.We need a “University” text here explaining the relation between this EO and the ObeSoc exercises, how they complete each other and how important the exercises are with regards to PAC standard and below. …

 

 a.In the Service Dog Teams’ execution we are developing:  awareness, judgment, focus and communication skills in relation to his User/Handler - symbiosis.  i.e. As the User/Handler pivots to the right the SDiT shall be aware of his User/Handler’s position, intentions and follow through by glancing at his partner.  A dog that shows no interest in the User/Handler will walk pass and be absentminded by the surroundings, not even paying attention to their person.  We are looking for interaction between the two, typically a healthy bond;

 

b.The application of application ObeSoc exercises will gradually Introduces many dogs and people at the same time. Exercise will calm the dogs - draining energy from the pack and allow them to become familiar with each other in a place that none of them “owns.” 

 

c.No different for the User/Handler, physical activity improves and promotes health. Exercise has established efficacy as an anti-depressant. Cognitive processing, concentration and focus work. Proximity of stimulus and response.

 

d.Fostering calm setting and conditions - It’s easier to train in an area that none of the dogs are familiar with or “own”. Preferably reconnecting with nature, green spaces are ideal.

 

e.The purpose is to  develop optimal SDTm manners in a way that is safe for public.  We are developing awareness, judgment and focus skills in relation to the Service Dog in Training. Also re-developing Situational Awareness (SA), abilities, trust, assertiveness, motivation, self-control, respect, determination, socialization, communication, concentration, proximity of stimulus and response and stamina in the User/Handler.

 

 

See and refer to SOP Obedience  & Socialization Hand Out.

>> PTSI SERVICE DOGS?

Research… shows that positive social interactions with dogs may offer a safe, effective, and relatively inexpensive way to increase endogenous levels of the neurochemical oxytocin and other important antistress agents in humans.

The Pairing Assistance-Dogs with Soldiers (PAWS) study revealed that service dogs can “significantly reduce symptoms of post-traumatic stress…and depression in veterans” (Pedersen, 2014) PAWS Research

AUDEAMUS has achieved the following results for users with PTSI and/or others disabilities:

a. increase in patience, impulse control, and emotional regulation & stability;

b. improved ability to display affection towards others;

c. decrease in emotional numbness;

d. improved sleep;

e. significant decrease in suicidal thoughts;

f. decreased depression; increase in positive sense of purpose;

g. decrease in startle responses;

h. decrease in need for pain medications;

i. increased sense of belonging and acceptance, with less avoidance;

j. increased assertiveness skills and confidence;

k. reduced aggression;

l. improved parenting skills and family dynamics;

m. reduced fixation on war experience and fewer flashbacks; and

n. lowered stress levels and an increased sense of calm.

>> NEED A SERVICE DOG - APPLICATION?

We invite any and every one down to come take a look at our program and see the benefits of a Service Dog for those who served and who's lives depend on them including their family. We would love the opportunity to show you our dogs, their potential for success, and answer questions from a perspective that you may not normally find in your briefings. We have a very unique perspective on the Service Dog community because, unlike any other organization, we are run by Disabled Combat Veterans and first responders.

OUR SERVICE DOG PROGRAM

• Service Dogs - Tailor trained to meet unique physical, medical or psychiatric needs.

• Therapy Dogs - Provide comfort and companionship to people in hospitals, nursing homes and other institutions.

SERVICE DOG REQUIREMENTS

• Service Dogs are required to be controlled by their user.

• Fulfill a psychological or physiological need for the disabled.

• At present, there is no national standard for training, follow-up or ongoing “Aftercare” related to the use of and certification of service dogs in Canada. The Canadian General Standard Board (CGSB) National Committee is in the process of developing a service dog standard. The current participants represent Veterans Affairs Canada (VAC), the Canadian Armed Forces (CAF), the Royal Canadian Legion (RCL), Transport Canada, Mental Health professionals, medical doctors and organizations providing service dogs. Chris Lohnes and Marc Lapointe, serve on the National Committee in an advisory capacity.

>> WHAT A SERVICE DOG DOES?

A PTSI Service Dog is a non-biased, non-judgmental partner that provides psychological support and stress relief when sufferers are confronted with everyday situations that place them in a state of high anxiety.

Primary roles of a PTSI Service dog include but are not limited to alerting the handler to approaching individuals, provide the handler with tactical stimulation for anxiety relief, provide a sense of physical security when placed in situations where they feel the user’s individual safety is in question.

AUDEAMUS PTSI SERVICE DOGS

• Fulfill a psychological or physiological need

• Certified, Registered and Validated with AUDEAMUS as a PTSI Service Dog

• Service Dog Users are issued a harness

• Receive identification for ease of access and proof of training through our registry

• Have life time of after care and follow-up training available

APPLY FOR A PTSI SERVICE DOG

If you are in need please complete the application and return it to us.

We have a few options currently available to help you get a Service Dog. Regardless of the route you choose for your Service Dog, AUDEAMUS covers training for the working life of your service dog.

1. You can be provided with a Service Dog. Dogs selected for the AUDEAMUS program are mainly rescue dogs from shelters, rescue groups or given by breeders. Extensive evaluation is done to determine suitability. We seek dogs with no aggression, fear or anxiety, dogs that are well socialized and desire affection/companionship, that are agile, have neutral/minimal prey drive and no defensive issues. The preference is for exceedingly calm, soft and mellow dogs.

2. You can have your current pet trained to be your Service Dog. Please understand that not all dogs are suitable for Service Dog work and will only be accepted into the training program once they have passed our screening process.

AUDEAMUS receives hundreds of Service Dogs requests a year. If you do not receive a phone call after submitting an application within a week, please do not hesitate to call on check on your status.

APPLY FOR A PTSI SERVICE DOG

P.O. Box 81102

World Exchange Plaze

Ottawa, Ontraio

K1P1A4

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